Frequently Asked Questions
Everything You Need To Know About Direct Primary Care
A Customized Health Plan
Under the Direct Primary Care (DPC) model, the patient (you) receives comprehensive primary health care directly from your DPC provider (Dr. Starkman). You, as the patient, pay for this care through a monthly fee, paid directly to Osteopathic Healing Arts, LLC. We promote health care that is convenient, cost-effective & customized to meet your needs. We encourage you to sign up for a new experience & create a healthier and more balanced life.
Let Us Answer Your Questions
Because Osteopathic Healing Arts, LLC is a Direct Primary Care provider, we do not participate in any insurance or plans, thus being able to avoid the ever-increasing demands & costs associated with accepting insurance. This saves you money & also gives you a greater level of service, as Dr. Starkman has more time to spend listening to and treating you. We know you may have questions. Below you will find answers to common questions we receive at our office regarding the DPC model.
Frequently Asked Questions
How Many Visits Can I Schedule?
At first, you may need more visits to address multiple issues. Dr. Starkman and you will work together to have the best treatment plan for your health concerns. You can schedule a visit as often as you’d like with no co-pay.
What Is Covered?
We see people of all ages for conventional medical treatments, traditional osteopathic medicine & nutrition, as well as complementary and alternative medicine (CAM) to assist in reaching optimal health.
What If I’m Hospitalized?
We refer & work with all Chicago area hospitals. We are committed to staying updated on your situation while you are in the hospital, then we will see you quickly after discharge to stay on track with your care.
Do You Share Medical Records?
No. Patient privacy is a natural benefit of this medical model. Osteopathic Healing Arts, LLC will never provide any third party with a copy of your records, unless you specifically ask us to do so.
What If I'm Traveling?
Different conditions may be diagnosed and treated via a simple conversation by phone or webcam. If appropriate, Osteopathic Healing Arts, LLC will help you locate the closest pharmacy and order the medication you need. If you need to go to the hospital or seek other medical attention while away from home, we can advise you on that as well.
What Are Your Hours?
We are located in Libertyville and open Monday through Friday 10-4. Dr. Starkman may meet you at your home or after hours under special circumstances for an additional home visit or after-hours charge of $50.
How Do I Reach You After Hours?
You may call Dr. Starkman by telephone at 847.362.1367.
Do I Need An Appointment?
While we can always offer same or next-day to our members, we do recommend scheduling all visits.
Why A Membership?
Through membership associated with a Direct Primary Care membership, we are able to provide you with a majority of your primary care needs for a simple, fixed price. You will be able to budget your monthly healthcare expense, without worrying about insurance premiums, co-pays, deductibles or surprises. View our Resources area dedicated to Direct Primary Care.
Prescriptions & Labs?
Charges for prescriptions and labs are paid at the time of service. Monthly membership fees are billed on the 1st of the month.
Do I Have To Be A Member?
Yes, you will need to sign up for a membership to see Dr. Starkman for primary care and all office services. We do not provide routine primary care visits or care outside of our standard membership offerings, except we will offer one time visits for family members visiting from out of town who need care. In order for us to offer the incredible values and service to patients we have to be a member based model.
How Long Is My Contract?
We do not require you to commit to any length of membership with us. If you are a member, we do require you to make ongoing membership payments to us in a timely manner, however we do not require you stay with us past a month-to-month obligation. A minimum of the first month of membership and a registration fee is paid upfront and are non-refundable. Once your monthly membership is paid for any given month, it is also non-refundable, but we will gladly cancel for the following month upon notice.
Can I Join Again After Cancelling?
If you decide to leave us for whatever reason, you may request to join again. If there is space for additional patients to be added at the time of the request to rejoin, at Dr. Starkman’s discretion your membership may be re-activated. In addition, there is a re-enrollment fee of $200 per person before your membership is activated again.
No, we do NOT have any income guidelines to become a member. Our fees are the same regardless of income.
No, we do NOT have any health restrictions to become a member. Our fees are the same regardless of insurance arrangement, level of health or utilization of our services.
Membership Fees To Join?
Please find a complete list of our prices on our homepage or here.
Are There Hidden Fees?
There are no co-pays at the time of your visit for all services covered with your monthly membership fee. There are non-covered services available, with an upfront pricing list. There are situations where we may recommend outside services & we do our best to find you an option that is reasonable if paying cash.
What Access Do I Have?
The fee covers primary care through office visits, annual wellness exams, well-child exams, sports physicals, school physicals, basic office procedures, treatment of acute illness or minor injuries and greater accessibility to your doctor, all with minimal wait times in the office. Our patients also have access to our in-house pharmacy and lab at wholesale cost.
At this time, insurance companies do NOT recognize our membership fees as a reimbursable expense.
Is There A Sign-Up Fee To Join?
Yes, we require a one-time $70 sign-up fee for each person. During the pre-enrollment period the fee will be waived.